Technical challenges and unexpected difficulties are a reality at every stage of DNS and DDI infrastructure management, so it’s essential that the team supporting your network is up to the task. From application management and usage questions to addressing outages and malicious attacks, you need a qualified, efficient team supporting your network.
At Secure64, we recognize that a DNS and DDI infrastructure is only as strong as the team that supports it. Because of this, our support organization is an expert team of Tier 2 DNS Engineers that have assisted countless customers administer, troubleshoot, and manage their Secure64 solutions. Every member of our team can provide the answers and assistance you need to keep your DNS and DDI infrastructure running smoothly.
With 1,000s of successfully handled support cases on networks around the globe, our team has the experience to handle even the trickiest cases.
Secure64 has support staff located around the globe with the strictest SLAs that ensure you have help available at any place, any time.
Whether contacted over the phone or through our support web portal, our support team is quick to provide updates and solutions to product issues.
When I called our old DNS provider, I would get a random call center agent with limited knowledge. Now, when I call Secure64, I get a trained engineer, who is familiar with my network and able to help.
Whether you need an immediate fix or have run into a minor issue we can address in our next release, our Tier 2 DNS Engineers are here to make sure you’re able to use Secure64 products and services with as few disruptions as possible.
Our support engineers are trained to help with any issue that might arise. When you call in for support, 80% of the time your issue is resolved by same person who picked up the phone–no call centers with endless transferring or run arounds.
Our team of experts isn’t limited to support. From sizing and planning your network DNS to providing in-depth product training so you’ll have experts of your own, Secure64 Professional Services and Managed Services work hand-in-hand with Support Services to deliver a seamless customer experience and help you deliver world-class service to your subscribers.
