Secure64 offers Premium Maintenance and Support to meet the needs of organizations requiring 7 x 24 access to support services.
Customers can obtain support by telephone, email and the Secure64 support web site. Secure64 support personnel provide assistance with product deployment, answer questions regarding product features, and troubleshoot and diagnose software defects.
The Secure64 support website is available 7 x 24, and provides a wealth of resources for customer self-service. From the website, customers can communicate with our support organization, register users, access technical documentation, review information in our Knowledge Base, log a specific support case, and review previously submitted cases.